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Friday, September 22, 2017
About / Service Charter

Service Charter

We, the Civil Aviation Authority, have prepared and made available for the public our service charter, as required by Section 33(2) of the Civil Aviation Act 2000.

The revision of the charter sets out: 

  • The general standards of service which you can expect us to provide in carrying out our functions. 
  • The steps you can take if you consider that these standards have not been met. 
  • What we will do to “put it right” where both agree that these standards have not been met. 
  • The options for resolving the matter if we cannot agree.
Download this file (CASA SERVICE CHARTER(Revised 20th January 2015).pdf)CASA SERVICE CHARTER(Revised 20th January 2015).pdf[Revised Service Charter]7457 Kb


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